I am working at Dev Technosys and facing issues with user session drops during the booking process in our car rental app. Users are getting logged out unexpectedly or their booking sessions are getting interrupted before completion, leading to failed or incomplete reservations.
We are observing that this mainly happens during multi-step booking flows where users select a car, apply filters, proceed to payment, and confirm bookings. In some cases, session data is not persisting correctly, especially when there is a delay in API responses or when users switch between screens or background the app.
We suspect possible causes like improper session management, token expiration issues, unstable network connectivity, or lack of proper state persistence across screens. There could also be issues with load balancing or server-side session handling under high traffic conditions.
Has anyone experienced similar session drop issues in booking-based applications? What strategies or best practices did you use to ensure stable sessions and uninterrupted user flows?