AI chatbots seem to be moving beyond basic customer support and FAQ automation. With LLMs, RAG, API integrations, and workflow automation, they can now handle more complex business tasks.
For businesses adopting AI in 2026, how are you using AI chatbots as intelligent business assistants? Which use cases or features have delivered the most value so far—customer support, sales, internal knowledge management, lead qualification, or workflow automation?
Also, what challenges have you faced around accuracy, data security, and integration with existing business systems?